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Family Preservation Case Worker

Position Summary: To provide social service home-based services to individuals and families who are experiencing stress in coping with physical, emotional or social difficulties. 

Identify the needs and provide support as needed as well as matching the individual or family with appropriate services to promote and maintain families living together and work as a team with the Clinical Caseworkers, when clinically indicated. Respond to families in crisis throughout the area stipulated in the DCYF contract. Due to the nature of the workflow and level of responsibility this individual maintains a flexible schedule, which would include nights and weekends, alternating on-call duties are also assigned.  He/She is directly accountable to the Supervisor of Family Preservation Services.

  • Provide support to individuals and families who are in crisis and/or are unable to provide proper care and nurturance to their children.
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs; Provide initial consultation to families to review the service planning process
  • Relate observations and impressions of clients' situations as determined necessary to coordinate services.  At other times it is expected that the Caseworker will exercise her/his own judgment to implement the social service plan most effectively.
  • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
  • Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
  • Implement a specific service plan developed by DCYF, the family, and the EFSS Caseworker which is designed to improve behaviors and communication with and among family members; review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
  • Utilize home-based strength model to provide a wide range of assistance and resources to families in the process of reunification or to avoid separation.
  • Schedule and coordinate case conferences and meetings with service providers.
  • Represent C&F at relevant State and Local meetings.

Provide training and support to parents and caregivers, including:

  • Assist caregivers in development of formal and informal support systems through increasing awareness of available resources and assist in linking families with those supports
  • Encourage caregivers to make and keep appointments by identifying and eliminating barriers to transportation and/or by accompanying the parent to and from appointments.
  • Aid families in establishing time management and stress reduction techniques.
  • Assist parents in identifying their child's developmental needs.
  • Improve parents’ child management skills through modeling, education, support and encouraging proper parental coping skills.                                                                                                 
  • Provide support through family mediation and teaching skills to help families resolve conflicts.
  • Help conduct parenting classes appropriate for both families with young and adolescent children.
  • Broaden parents’ knowledge of developmental stages appropriate for their children.
  • Community Relations: Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help clients who face problems such as disabilities, abuse, or poverty.
  • Ensure that the department’s scope of service strives to meet the needs and expectations of internal and external customers
  • Ensure all clients receive quality services, which comply with the standards set by C&F, licensing agents, funding sources, and other relevant organizations
  • Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.

Provide in-home services and support to children, adolescents and their families.

  • Seek and use supervision from direct supervisor.
  • Documentation and Record Requirements:
  • Maintain resource file of printed program materials.
  • Maintain updated case records on court-ordered supervised visits.
  • Provide written reports to attorneys and the court system
  • Create and maintain all necessary case records statistics and other required paperwork.
  • Ensure all required documentation is up-to-date, thorough and accurate
  • Ensure client intake and termination dates and demographic information is communicated for the timely completion of billing.
  • Ensure all clients receive goal-oriented assessments and treatment/service plans within established time frames.
  • Available for emergency on-call response to crisis situations.

Qualifications: Bachelor's Degree in Social Work or related field or equivalent experience in child welfare services. Knowledge of child and adolescent development, family dynamics, substance abuse, home management, parenting skills and crisis intervention. Ability to relate to clients in a supportive, empathic manner, appreciation and respect for the difference and needs of others. Thorough understanding of the stages of child development. Prior experience in child welfare, parent education, home-based services, crisis intervention, work as a Family Support Worker, work with multi-problem families.  Requires a valid driver’s license; CANTS, BCI and fingerprinting background check.


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